Bilingual French-Customer Care Specialist (Work from Home)

Industry

Logistics Distribution and Supply Chain

Advert ID

CAN_588508

Location

Winnipeg

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20.70/hr

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 330 St Mary Avenue MB Winnipeg , MB R3C 3Z5

ContactNumber

204-949-7800

Job Description

Manpower is looking for a Bilingual French-Customer Care Specialist (Work from Home) to work for an exciting opportunity $20.70 per hour from the comfort of your home in Winnipeg, Manitoba.



These position starts immediately.



What is in it for you?



* $20.70 per hour, plus 4% vacation pay

* Paid weekly, every Friday

* Safe, clean work environment

* Possibility of extension

* 40 hours weekly

* 6-12 months contract

* Possibility of becoming permanent employee

* Equipment is provided

* Canadian Experience



What is the job?



* Responsible for identifying and assessing customers' needs to achieve satisfaction

* Build sustainable relationships and trust with customer accounts through open and interactive communication

* Provide exceptional customer care and guidance to employees/members of outsourced clients who have questions about or problems with their benefit option choices

* Provide accurate, validate, and complete information by using the right methods/tools

* Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution

* Keep records of customer interactions, process customer accounts and file documents

* Follow communication procedures, guidelines, and company policies

* Take the extra mile to engage customers and delighting customers with superb customer service skills.

* Other duties as assigned



What do you bring to the job?



* High school diploma or equivalent

* Excellent verbal and written communication skills in both French and English

* Superb Customer Service Skills

* Strong organizational and time management skills

* Expert in Microsoft Suite (Word and Excel)

* Experience in the insurance industry would be an asset

* Ability to work in between 7:00AM to 6:00PM from Monday to Friday.

* Successful candidates will be required to participate in the Federal Government Enhanced Screening Process

* Able to pass a criminal record check/background check

* Ability to type 40 WPM with 95% accuracy.

* Able to have a minimum of 300MPBS internet speed is a must.

* Able to have a hard-wired connection is a must.

* Able to start immediately



We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair, and inclusive environment by offering equal opportunities to access our services. At Manpower Group, we are committed to providing accommodations and will work with you to meet your needs.



To learn more about the changing environment of work, please visit our website www.manpower.ca and follow us on Facebook 'Manpower Manitoba'.