Bilingual French/English CSR in North York!

Industry

Banking

Advert ID

CAN_495800

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number

877-876-7331

Job Description

One of our clients in the banking industry located in North York is looking for a Bilingual (FRENCH/ENGLISH) Customer Service Representative to be part of their team for a 4 months contract to begin with. Further details:



North York location

4 months contract

Working hours between 7:00 AM and 8:00 PM

Full-time hours

Pay Rate: $23.47/hour



The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.



Job Responsibilities:

- Approve the resolution of customers service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.

- Act as escalation point for clients/customers.

- Approve the referral of unresolved customer grievances to designated departments for further investigation.

- Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

- Solicit sale of new or additional services or products.



Skills:



- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

- Strong ability to work independently and manage ones time.

- Strong ability to accurately document and record customer/client information.

- Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.

- Previous experience with computer applications, such as Microsoft Word and PowerPoint.



If you are bilingual in French and English, have Customer Service experience and are looking for a position in North York, kindly apply and we will connect with you!