Bilingual (French/English) Verification Officer in Scarborough!



Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

Branch Phone Number


Job Description

4 months contract!

Working hours: 11 am - 7 pm

Pay Rate: 17.61/hour

The Verification Officer is accountable for providing professional and timely support by verifying and processing documentation received from internal stakeholders (e.g. Branches) and ensuring documentation is accurate and complete according to policies and procedures for further processing. Ensure productivity standards are achieved and Service Level Agreements are met or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate


* Verify documentation (e.g. account opening documents and signing authorities, maintenance, personal loan, retail loans, PLC etc) received from Branches as required to ensure accuracy of documentation in accordance with established procedures

* Review all documents to ensure compliance with CIBC policies and procedures and Government/Legal requirements; ensure accounts are correctly set up on the system

* Identify and resolve items of discrepancy and follow up on process problems within area of responsibility using independent judgement based on standard work procedures

* Communicate with internal stakeholders (e.g. Branches) regarding discrepancies or missing documentation to follow-up as required and hold documentation pending receipt of missing information

* Process documentation in applicable system (e.g. ADP, CLASS, TOPS, IBM

Content Manager, Corfax, BOSS, Outlook) as needed to update client files

* Prepare documents for scanning and distribute to appropriate areas for imaging and filing

* Investigate and take action on requests from Branches, reports and/or systems (e.g. Remedy, CAM, BOSS, Outlook, Corfax, etc); advise Branches of status of request

* Identify and escalate to management issues with documentation not resolved by established timeframes and/or situations that require further analysis or investigation to be resolved satisfactorily

* Collect measurement information for job function following procedures and guidelines (e.g. volume, time) to track and report to Sr. Officer and/or Supervisor to ensure SLA requirements are met or exceeded

* Keep informed on all changes to documented procedures, rules and regulations to ensure accurate processing of documents

* Assist in training new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process

* Prioritize and organize workload based on risk/severity and documents required to ensure deadlines are met according to policies and procedures

* Identify opportunities for improving control processes and procedural adherence; recommend changes to existing processes and procedures to support continuous improvement, cost containment and client satisfaction