Bilingual French English Work from Home Customer Service

Industry

Banking

Advert ID

CAN_538887

Location

Montréal

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

ContactNumber

416-225-4455

Job Description

Bilingual French English Work from Home Customer Service 6 Months Contract with the pay rate $19.00 with the opportunity to become permanent.



As a virtual customer service representative, this opportunity allows you to stay at home, while continuing to use your skills and earn a steady income.



The Bi Lingual Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.



What's in it for You?

* Work from home - no need to spend time and costs commuting

* Paid training to set you up for success

* 6 month full-time contract with possibility for perm



What is the Job?



* Provide a high level of service to external and internal customers for all mainstream products within Bank and/or knowledge of a specialized function

* Respond to all customer service inquiries, answering a standard number of calls and related investigation work by following set procedures and utilizing administrative expertise

* Ensure positive and effective relationships are maintained with customers

* Act as primary contact for customers' requests by researching the problem/issue through interaction with multiple internal departments in order to find the appropriate information and solution

* Proactively works to identify and correct customer issues, and resolve customer complaints and concerns, and coordinating with other staff and departments as required

* Process transactions on specific product lines and maintain records accurately within established standards utilizing existing technology

* Maintains a sound level of product, procedures, systems and industry knowledge, across specific product lines, and of the service provided by Bank

* Works with other team members to ensure a cohesive unit and consistent high level of service



What Do You Bring to the Job?



* Rotating schedule- must be available from 9am to midnight M-F and 9AM-9PM on the weekend

* Excellent interpersonal, customer service & telephone skills

* Knowledge of banking is an asset

* Keen attention to detail with a customer centric approach

* Previous experience in a customer service role

* Ability to quickly learn new technologies and tools

* Ability to work both independently and in a team setting



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations and will work with you to meet your needs.