Bilingual Funding Officer

Industry

Banking

Advert ID

CAN_604322

Location

Montréal

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD22/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for one of its leading banking client's to join the team as Bilingual Funding Officer in Montreal

What's in it for you?

* Contract Length - 8 months (Possibility for extension or Convert to FTE)

* Pay Rate: $22 per hour

* Work Locations: 7250 Mile End Montreal Quebec CAN H2R 3A4 - (expecting to go back to work once restrictions lift - candidates must be within commuting distance)

Schedule: 30h per week, 6h per day - Shift varies from 7am to 5pm.

possibility of being asked to work up to 37.5 hr/week.

Job Responsibilities:

* This specialized team works in partnership with the unit to build and support internal and external relationships with a primary focus on achieving operational excellence, strengthening relationships with partner, and supporting a respectful and rewarding work environment.

* An active member of the Communication Team, the incumbent must be able to maintain a high level of customer service (phone & email) with the ability to produce high quality work in a very fast paced environment. Accuracy and attention to detail are critical in this role.

* Strong oral and written communication skills coupled with excellent customer service skills are essential. The incumbent will possess excellent organizational skills in order to efficiently and effectively support a number of serviced branches and notary-solicitor.

* Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met. Reports to a Team Manager within the Team Structure

* CUSTOMER: - Positively contribute to the overall customer experience and loyalty index in each interaction - Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required - Create and/or recognize exceptional customer service through established programs - Ensure all required processing and enquiries are fulfilled meeting Service Level Goals - E4Provide subject matter expertise for internal and external partners within defined area

* SHAREHOLDER: Complete assigned tasks accurately & within established standards - Actively participate in daily touch points and work distribution Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines - Identify areas of risk and escalate as necessary - Be knowledgeable and comply with Bank Codes of Conduct

* Identify, suggest and actively participate in process improvements

* Understand and apply bank/service centre operating policies and procedures

* Demonstrate flexibility by adapting to change within business area and unit

* Adopt new process and technology improvements

* Ensure necessary due diligence is taken to support the accuracy of all transactions "



MUST HAVE:

1.) Admin /Clerical work 2yrs

2.) Customer service 2yrs*

3.) Bilingual ( English /French ) Fluency is very important, must be fluent in both languages

4.) Ms office suite

5.) Fast typing pace

6.) High attention to detail

7.) Should be tech savvy - learn new systems quickly



NICE TO HAVE

1.) financial/banking

2.) Banking experience (specific to real estate and mortgage)