Bilingual Help Desk Analyst (French/English)

Industry

Banking

Advert ID

CAN_594003

Location

North York

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD24.92/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for one of its leading banking clients to join the team as an Bilingual Help Desk Analyst.



What's in it for you?

* Contract Length - 3 months with the possibility of extension

* Pay Rate: $24.92 per hour

* Work Locations : North York



Story Behind the Need: The Cash Processing and Support group is seeking a Bilingual Help Desk Analyst to assist with the ongoing Foreign Currency Cash Transaction Project. We are looking for a strong customer service representative who can deal with Branch Managers, taking transit orders, work well under pressure, and maintain an empathetic approach while helping others. This candidate will ultimately be a Help Desk Analyst supporting the branch network for all foreign currency needs.



Candidate Value Proposition

The successful candidate will have many development opportunities throughout their time at the bank as well as the opportunity to work at the Bank fulltime in the future with strong performance. The candidate will be hands on with some of the most advanced and emerging technology on a day to day basis.



Responsibilities

- Booking currency rates for customers

- Buying and selling currencies from branch staff

- Inventory for branch network

- Sending out emails for System issues

- Hands on with responsibility and reactivity to request orders

- Taking orders to cash requests

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

- Work with branch managers to provide best rates for customers

- Book rates accordingly and communicate to third party provider to send that rate out to the bank

- This role is ultimately a Help Desk supporting the branch network for all foreign currency needs



Must have

1) Candidate MUST be fully bilingual both written and verbal in English / French

2) 2+ years of experience in a similar HelpDesk related position

3) 2+ years experience of phone customer support - preferably within the financial transactions space

4) Experience probing and identifying customers ask - problem solving an analytical thinking demonstrated in recent project or position



Nice-To-Have Skills:

- Prior banking FI exp

- Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)

- Knowledge of General Ledgers, cash orders or any accounting skills would be asset

Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.