Bilingual Loan Collector

Industry

Banking

Advert ID

CAN_586319

Location

Mississauga

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for one of its leading Banking clients to join the team as a Bilingual Loan Collector in Mississauga.



What's in it for you?

* Contract Length - 12 months

* Pay Rate: $20 per hour

* Work Locations: Mississauga (currently remote )

What is the job?

Role Responsibilities Include (but are not limited to):

* Answering client inquiries and providing accurate information about solutions to specific financial needs

* Informing customers about Skip-a-Pay or Interest-Only payment plans

* Contacting customers and setting appointments via phone for those who would like to proceed

* Responsible for speaking with clients and confirming customers are requesting assistance

* Booking appointments with a qualified lender within the team

* Data entry tasks, reviewing, and following up with clients

* Completing letter merges / mailing

* Updating client information within the system

* Following established procedures in all communications with clients - by phone or email - to ensure that all inquiries are met

* Creating and maintaining computer records on all systems to ensure accuracy of client information



Must-Have Skills:

* 1+ years of relevant experience in a similar role

* Bilingual in English and French

* Customer service experience - face-to-face or phone

* Communicating concisely via phone and email in a professional manner / tone

* Strong writing skills

* Works independently with minimal support

* Strong attention to detail

* Good time management and organizational skills

* Ability to problem-solve and take initiative

* Fast learner with the ability to multi-task and balance between multiple software systems at once



Nice-to-Have Skills:

* Previous financial institution experience (worked at BMO, used our systems)

* Proficient in Microsoft Office, Outlook, Excel, MS Teams

* Experience using Enterprise Collections Platform (ECP) and / or AVIA Phone Dial-In

* Experience with banking products



Education

* High School Diploma or higher

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing