Bilingual Receptionist Needed


Admin and Secretarial

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Branch Information

Hazleton, PA - (USA) 22 West Broad Street PA Hazleton , PA 18201



Job Description

This position serves as the first point of contact guests and callers. Duties include answering general telephone calls into the office, distributing these calls to the appropriate personnel, greeting and tracking the needs of office visitors, creating new claims in our computer system as they come into the office, opening and coding mail, scanning documents and providing general office administrative support.

Essential Functions:

* Answers incoming phone calls. To the best of ability, ensure that all incoming calls are answered.

*Directs phone calls to the appropriate party/response.

* Resolve issues, answer questions for callers to the best of ability.

*Greets walk-in guests and appointments. Directs these to the appropriate party.

*Accurately, expertly and timely, sorts, codes and distributes incoming mail each day to appropriate party.

*Gathers and organizes outgoing mail ready for distribution.

*Enters new claims into claims computer system (worker's compensation, liability, property, trucking, and miscellaneous).

*Creates new electronic file on internal server and scans file documents to same.

*Sorts and prepares check requests for office related bills and expenses.

*Receives and distributes faxes and electronic mail from multiple sources.

*Responsible for office administration and coordination related to facility maintenance and office security.

*Creates and maintains spreadsheets and documents related to the business needs of the office.

*Supports Director of Operations and Management Staff with numerous tasks and projects.

* Excellent customer service skills

*Organizational, time management, and multitasking skills required

* Follows through on commitments; is reliable, conscientious and dependable

*Troubleshoots issues and recommends solutions

Specialized Knowledge, Licenses, etc.:

* Proficient with MS Office (Word, Excel, Outlook)

* Experience with phone, scanning and electronic related software with ability to maneuver through basic computer based applications

* Familiar with .pdf and .tiff file formats

Values and Mission:

Adhere to values and mission by demonstrating Service Excellence, Trust, Ownership, One team and Boldness in thought and action.

Positive Attitude:

Develop and maintain a positive work environment by behaving and communicating in a manner that fosters good relations with clients, customers, co-workers and management.