Bilingual Remote Collections Agent- ANYWHERE IN CANADA

Industry

Call Center and Customer Service

Advert ID

CAN_588093

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD20.81/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is hiring for a Collections Agent - Bilingual Role for one of our leading banking clients



What's in it for you?

* 12 months Contract Duration - potential for hire

* Pay Rate: $20.81 per hour

* Remote

What is the job?

* accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.

* Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices.

* processes all payments, refunds and collections for Insurance. Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments.

* Refunds or credits to clients may be system issued or by cheque.

* Transnational work is typically distributed via email or shared folders.



MUST HAVE:



- Able to communicate with clients (written and verbal communication skills)

Bilingual in English & French

- Attention to detail - verifying amounts for clients

- Flexible - open to change

- Phone experience - in any industry, 1+ years

- Customer service experience - 1+ years

- Able to handle difficult conversations

- Time management



NICE TO HAVE:



- Computer literacy skills Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



We love referrals. Visit manpower.ca/referral to easily share this opportunity with friends and family and increase your compensation for each successful referral.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.