Bilingual Spanish Inbound CSR (Work from Home)

Industry

Call Center and Customer Service

Advert ID

CAN_521348

Location

Winnipeg

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD16.00/hr

No. of Openings

1

Branch Information

Winnipeg, MB - (CAN) 330 St Mary Avenue MB Winnipeg , MB R3C 3Z5

ContactNumber

204-949-7800

Job Description

Manpower is looking for Bilingual Spanish Inbound CSR (Work from Home) for $16.00 Hourly



If you think ….



you are a problem-solver with good communication skills;

you can respond quickly with positive attitude and make clients feel comfortable;

you have enough patience and confidence to handle difficult scenarios and;

you want to practice hard skills to level up yourself……



Just join us to be a Customer Service Representative,

we believe you can grow up with big clients,

develop your skills at fast pace,

and create the best version of yourself.



What we Offer:



* Range of Wages: $16.00 Hourly

* Temporary to Permanent

* Paid Training and Great Incentive Programs

* Between 32 to 40 Hours per week (Hours may fluctuate)

* Inbound call center (Back Office)

* Start date: October 15,2020



To qualify for this role, it is vital that you:



* Be available from Monday through Sunday

* Must be able to work 5 Days a week

* Must be available in between 7:00AM to 11:00PM

* High School Diploma or equivalent with a minimum of one-year experience in the field or in a related area

* Strong hold of communication skills in both languages English and Spanish

* Excellent written communication skills

* Fantastic experience in Microsoft Office Suites (Microsoft Word, Outlook and Excel)

* Must able to provide technical equipment on their own

* Minimum of 35 WPM with 90% Accuracy



Essential Functions



* Show case the highest level of ethical standards and donor stewardship to every call and ensure these principles remain at the heart of our client management and internal teams

* Responsible on providing responsive, proactive and flexible solutions and ideas when servicing our clients' needs and obtain customer information by answering telephone calls, assisting clients and verifying information.

* Responsible for handling clients' complaints, questions and inquiries concerning billing, products, equipment, technical challenges, services and reports problem areas with the utmost degree of professionalism and courtesy with an aim to resolve issues of the customers within one call

* Deal with business transactions associated with new customer account activation on the terminal of the computer while providing alternative solutions with an aim to retain the customer's business

* Communicate and confer with customers by using various web based tools while Working in a single or multiple skill sets or queues over different channels of customer contact

* Use mechanized systems to handle customer request and organize as well as complete service orders

* Keep track of the improvement in the customer retention through programs and provided services

* Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the clients

* Stay updated with the knowledge of each service, product and promotion.



Manpower is a Fortune 500 company, with a worldwide network of 4,400 offices around the globe and 32 offices in Canada. As a world leader in the employment industry, we have been named Americas Most Admired Staffing Company by Fortune Magazine for several years.



To learn more about the changing world of work, please visit our website and follow us on Facebook "Manpower Manitoba".