Bilingual Technical Support Role



Advert ID




Job Type




Salary Range

Up to CAD24/hr

No. of Openings


Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7



Job Description

Manpower is hiring for Helpdesk / Technical Support Role for one of our leading banking clients in Toronto.

What's in it for you?

* 12 months Contract Duration with high likelihood of extension and possible for full time

* Pay Rate: $24 per hour

* Work Location -Toronto ( Working on Campus for the first 3 months and then Hybrid)

What is the job?

- Booking currency rates for customers

- Buying and selling currencies from branch staff

- Inventory for branch network

- Sending out emails for System issues

- Hands on with responsibility and reactivity to request orders

- Taking orders to cash requests

- Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

- Work with branch managers to provide best rates for customers

- Book rates accordingly and communicate to third party provider to send that rate out to the bank

- This role is ultimately a Help Desk supporting the branch network for all foreign currency needs

Must have

1) Candidate MUST be fully bilingual both written and verbal in English / French

2) 2+ years of experience in a similar HelpDesk related position

3) 2+ years experience of phone customer support - preferably within the financial transactions space

4) Experience probing and identifying customers ask - problem solving an analytical thinking demonstrated in recent project or position

Nice-To-Have Skills:

- Prior banking FI exp

- Knowledge of foreign currency orders (worked for an exchange bureau or currency exchange in the past)

- Knowledge of General Ledgers, cash orders or any accounting skills would be asset

Soft Skills:

- Excellent communication both written and verbal to deal with any ongoing requests or inquiries over the phone

- Basic ability to work independently and manage ones time

- Strong multi tasking skills as they will be on the phone and inputting order simultaneously

- Empathetic to stressful work loads

Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.

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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.