Buisness & Health Care Development Facilitator



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Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Raleigh - Durham NC Area - (USA) 430 Davis Drive Suite 100 NC Morrisville , NC 27560



Job Description

Business & Health-care Development Facilitator

Job Description

* Acculturate workforce by integrating the company vision and strategic direction and core philosophies into course facilitation for enterprise new hire and corporate projects.

* Build workforce capability by imparting requisite knowledge and skills across multiple systems, applications, products, services and processes to a diverse and dynamic learning population using synchronous/asynchronous facilitation for blended solutions.

* Conduct interviews and consultation meeting with line management and business partners to gather requirements, objectives, proficiency metrics and learning and development needs.

* Use a system's approach to implement solutions, assure maximum adoption and operational readiness.

* Provide relevant performance feedback to individuals and groups throughout the program life cycle.

* Manage all classroom/virtual classroom activities to include pre/post consultations, enrollments, end-user performance management and the facilitation schedule.

* Collaborate with matrix team to design, develop and implement assessment and measurement tools.

* Conduct performance-based measurement assessments for objective evaluation of instructional programs.

* Recommend, design, and implement interventions to bridge complex performance gaps.

* Provide expert facilitation of synchronous and asynchronous across all modulator's; certify junior instructors, Subject Matter Experts and potential CTPs.

* Perform regular evaluation of facilitation standards; mentor department instructors and other facilitation support resources.

Hiring Requirements

* An undergraduate degree

* 3 years experience in a corporate university, business training function business coaching function, classroom facilitation or general facilitation environment. Working knowledge of adult learning, instructional systems, or change management required

* 5 years experience in a training capacity with a business unit or academic institution may be considered in lieu of a degree

Hiring Preferences

* Strong synchronous and asynchronous facilitation and presentation skills, using various modulator's such as instructor led, virtual, and web 2.0

* Quick learner that is able to assimilate new knowledge and skills as necessary

* Adaptable self-starter with strong project management skills

* Ability to bridge performance gaps using industry standard facilitation techniques that accommodate various learning styles and modulators

* Skilled in the use of standard facilitation equipment and other relevant training tools

* Skilled in systematically determining performance gaps, and developing strategies for achieving the targeted objectives

* Skilled in research, observation, consulting, coaching and providing feedback to employees at all levels in the organization

* Strong interpersonal skills, with the ability to interact effectively at various employee and customer levels from direct service personnel to executives across diverse cultures

* Knowledge of health care industry

* Strong knowledge of interventions and instructional design systems

* Demonstrated facilitation expertise in 1 or more of the following line of business or disciplines:

1. Health care Operations (i.e. Customer Service/Claims/Membership)

2. Health care/Clinical Operations

3. Sales & Marketing

4. IS/Technology

Certification within the Training and Development body of knowledge preferred (i.e., ASTD, Langevin, DDI, etc.)