Business Analyst

Industry

Banking

Advert ID

USA_550115

Location

Hagerstown

Job Type

Contract

Hours

Full-Time

Salary Range

USD33-35.75/hr

No. of Openings

1

Branch Information

Frederick, MD - Professional - (USA) 7470 New Technology Way (Professional) MD Frederick , MD 21703

ContactNumber

301-694-8921

Job Description

Business Analyst



Do you bring 2+ years of Business Analyst experience in a call canter environment? In this Contract role you will:



* Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.

* Gather, document, and analyze business needs and requirements, conducts market analyses, analyzing both product lines and the overall profitability of the business.

* Create a detailed business analysis, outlining problems, opportunities and solutions for a business.

* Through analysis translate business requirements into functional application requirements and provides input into high level design solutions.

* Develop IBM Watson Conversation Services code to run Mave virtual assistant

* Build designs for WCS flow

* Build/assist with infrastructure design and analysis for AI Mave at all levels

* Build automated testing into IBM Watson WCS

* Data flow design/mapping for new applications

* Data analytics to support designs

* Assist non-CCO BAs with project designs/process flows.

* Provide feedback and guidance/clarification as needed to meet business requirements.



Well Qualified applicants will bring:

* 2+ years of related experience in a call center environment

* Experience should include IBM Watson WCS

* Strong data analytics skills

* Ability to work onsite in Hagerstown



This is an 8 month contract opportunity paying $33-$35.75/hr.