Business Services Director


Community Services

Advert ID



Eastern Tulsa

Job Type




Salary Range

USD50000.00-100000.00 per year

No. of Openings


Branch Information

Tulsa, OK - (USA) 4629 West Kenosha Street OK Broken Arrow , OK 74012



Job Description

Business Services Director

Please submit resume and cover letter to Rachel D Hutchings, Executive Director.

SUMMARY The Business Services Director develops appropriate strategies for assisting employers and coordinates business service activities across the Tulsa region's partners and local economic development agencies. The Director will manage a team made up of system partners and staff to develop workforce strategies that are responsive to employer needs in our four-county service area. This position develops policies and acts with staff, workforce center operators, program operators and partner agencies to enhance the efficiency and effectiveness of the workforce development system for the Tulsa Area Workforce Development Board.


* Possesses knowledge of resources available to regional businesses including those provided by TAWDB's Business Services Team, TAWDB's service provider, regional partners, and other community organizations.

* Creates and ensures continuing support for a Business Services Network and ensure area measures are met.

* Supervise the Business Service Team who work in collaboration with the Business Services Network.

* Ensures local market information and workforce related data are disseminated and used.

* Directly provide core services such as written job descriptions, labor market reports, and incumbent worker training contracts to business partners.

* Ensures that TAWDB's efforts to align workforce education and training, successful employment and economic development are promoted vigorously and equally throughout TAWDB's service area.

* In collaboration with the Workforce Business Data Analyst, maintains a Customer Relationship Management (CRM) system to track customer data, report delivered services, and identify current and future workforce needs.

* Assists with regional media campaigns to market workforce development services including preparing social media and blog posts, contributing information for newsletters and reports, and identifying new marketing opportunities.

* Serve as the Rapid Response coordinator for the TAWDB region by providing assistance to area employers in managing reductions in force in coordination with rapid response activities and with strategies for the aversion of layoffs, which may include strategies such as early identification of firms at risk of layoffs, use of feasibility studies to assess the needs of and options for at-risk firms, and the delivery of employment and training activities to address risk factors.


* Ability to understand and comply with WIOA and TAWDB policies and procedures.

* Polished presentation, interpersonal skills, and communication and public speaking skills.

* Highly innovative while maintaining attention to continuity, project sustainability, detail, and quality.

* Demonstrated strategic, analytical, problem solving and planning skills.

* Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

* Possess strong team orientation with the ability to collaborate, influence, and negotiate.


Education: Bachelor's degree

Experience related to customer service, economic development, marketing, public relations, and human resources; must have demonstrated experience in public appearance, customer-facing roles.