Business Support Officer - Scarborough $17.30/hour

Industry

Banking

Advert ID

CAN_511408

Location

Scarborough

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

ContactNumber

416-225-4455

Job Description

We are currently looking for a Business Support Officer for one of our clients in the banking industry located in Scarborough. Kindly see below for more details:



The Business Support Officer is accountable for providing professional, accurate and prompt support for the requirements of customers, contact centres, business partners and branches. Perform a range of specialized functions using some independent judgement, in depth knowledge and investigative skills while working with standards / procedures to fulfill internal and external customer requests made through Electronic Banking Channels. Ensure productivity standards are achieved or exceeded by following well-defined procedures and guidelines and escalating issues as appropriate.



KEY ACCOUNTABILITIES



* Process and fulfill retail and non-credit customer requests made through Electronic Banking Channel (opening accounts, changes to investments) accurately and efficiently ensuring adherence to outlined practices, procedures and policies to meet Service Level Agreements

* Review and identify all incorrect, invalid or incomplete customer requests for escalate to appropriate area for resolution

* Identify and escalate in a timely manner unresolved issues or situations to Team Leader for further analysis and appropriate handling

* Provide complete and accurate statistics and reports as required (e.g. work and time sheets, statistic gathering, investigative reports) for review by Team Leader

* Collect measurement information for job function following procedures and guidelines (e.g. volume and time) to complete internal tracking document

* Keep abreast of all relevant products and services by consistently updating products, procedural and technological knowledge and all upgrades within area of responsibilities

* Prioritize and organize workload to ensure deadlines are met and diarized items are processed according to policies and procedures

* Assist in training new incumbents and/or temporary staff on procedures and guidelines to ensure transfer of knowledge and consistency in process

* Cross train in other positions to assist/provide support to other team members/area(s) of equal value in peak times or on a temporary basis to meet or exceed Service Level Agreements

* Identify opportunities for improving control processes and procedural adherence and recommend changes to existing processes and procedures to support continuous improvement, cost containment and client satisfaction



Scarborough

3 months contract - potential for extension

Mon-Fri 9 - 5

Pay Rate: $17.30/hour



If you feel like you have the skills set and would be a great asset for this team, please apply!



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations and will work with you to meet your needs.