CSR REPRESENTATIVE

Industry

Logistics Distribution and Supply Chain

Advert ID

CAN_614051

Location

Brantford

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17.00/hr

No. of Openings

1

Branch Information

Stoney Creek, ON - (CAN) 435 McNeilly Road Suite 106 ON Stoney Creek , ON L8E 5E3

ContactNumber

905-527-1534

Job Description

As a Customer Service Representative, you will provide customer operations support in a consistent, efficient and timely manner via direct interaction, phone, and email, along with the companies CRM and other business systems.



Essential Functions & Responsibilities



* Provide administrative support to management and supervisors.

* Respond to incoming calls and customer inquiries/requests in an efficient and timely manner, and dispatch request to the proper personnel.

* Process orders and related invoicing into Link per customer's request via phone, mail, and e-mail.

* Ensure that items in the Customer Service Inbox are responded to in a timely and professional manner.



Other Duties and Responsibilities:



* Address and resolve any service related issues such as tracking, shipping, back-order status, order related and quality issues with customers on a timely basis. support administration,

* Provide excellent customer service by meeting and exceeding the customers' needs and expectations, ensuring company policies and procedures are followed.

* Contribute to team morale by assisting fellow employees with other tasks related to overall company objectives.

* Perform other duties related to company business, when required.

* Cover the pick-up counter when necessary.



Knowledge and Skills



* High School diploma.

* Proficient written and verbal communication.

* Strong communication and interpersonal skills.

* 2-3 years related customer service experience is an asset.

* Excellent Data Entry skills are required.

* Attention to detail a must.

* Self-motivated with strong organizational and time management skills are require

* Continual interaction with staff in all departments and customers.

Physical Demands

* The job requires work at a computer terminal.

* Use of phone daily.

* Occasional lifting of less than 50 pounds.

* Requires walking between the warehouse and office area (safety shoes required in warehouse).

Working Conditions and Environment

* General office and warehouse environment

* Occasional related duties in warehouse

Job Types: Temp to Perm

Pay: $17.00 per hour plus 4% vacation pay



If you are interested, please either select apply now.



Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.