CSR

Industry

Electronics

Advert ID

USA_617666

Location

Little Rock

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD14.00/hr

No. of Openings

1

Branch Information

Central AR - Jonesboro - (USA) 5601 John F Kennedy Boulevard Suite 202 AR North Little Rock/Jonesboro , AR 72116

ContactNumber

501-771-2806

Job Description

Are you an experienced CSR representative looking for a new career? Manpower has an immediate CSR opening for a audio visual company located in Little Rock, AR.



What is the job?

*Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

*Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.

*Demonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer's cooperation to work through the troubleshooting process, ensuring customer problem resolution.

*Corrects discrepancies on customers' accounts, and researches service disruptions as necessary. When appropriate, follow established escalation procedures to expedite prompt resolution.

*Demonstrates functional skill in communicating and explaining basic account information to the customer with focus on first-call resolution.

*Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.

*Educates and promotes self service options.



What is in it for you?

*Join a company with over 70 years in the electrical equipment industry.

*$14 hourly pay.

*Monday-Friday, 8am-5pm.

*Exciting work environment.



What do you bring to the job?

*Able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

*Demonstrates ability to achieve established goals and performance metrics.

*Regular, consistent and punctual attendance. Attends training as required.

*1 year minimum CSR experience.

*Must provide resume.

*This is not a remote position.



Text "CSR" to 501-771-2806