CSR2-Call Center - Bilingual


Call Center and Customer Service

Advert ID




Job Type




Salary Range

Up to USD16.50 per hour

No. of Openings


Branch Information

Rochester, NY - (USA) 2534 Ridgeway Ave NY Rochester , NY 14626



Job Description

Bilingual Call Center Representative- $16.50hr

Choose Manpower. Let's Build Your Success Story:

* Right Job - We will listen to your needs and guide you to the right job.

* Development Opportunities - We will connect you with opportunities to advance.

* Dedicated Support - We will support you every step of the way

* Career Advancement - As we build your work experience and develop your skills, we will help you turn that hard work into your next great opportunity.

How this job will fit your life:

* Hours - Shifts between the hours of 8a-8p

* Days - Monday-Saturday

* Pay - $16hr

* Additional resources - My Path, referral bonuses, sign on bonus, etc

What you can expect each day:

* Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols.

* Process new applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.

* Meet Quality Assurance (QA) and other key performance metrics.

* Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary

* Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate

* Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.

* Track and document all inquiries using the applicable systems.

Background & Experience Required:

* High School Diploma or equivalent.

* Bilingual Spanish and English -or- Bilingual Haitian Creole and English

* 0 to 1 years of experience

* Strong data entry and telephone skills

* Excellent organizational, interpersonal, written, and verbal communication skills

* Ability to perform comfortably in a fast-paced work environment

* Ability to successfully execute many complex tasks simultaneously

* Ability to work as a team member, as well as independently

* Previous experience with computers, phone systems, and headsets preferred

* Previous experience in customer service preferred

Relatable skills to this position: customer service, data entry, call center


Select APPLY NOW and a Recruiter will reach out within 24 hours.

ManpowerGroup recognizes the importance of providing an accessible and barrier-free

environment. We are committed to creating a welcoming fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.