CSV Customer Service Representative I


Admin and Secretarial

Advert ID



San Antonio

Job Type




Salary Range

Up to USD0.00 per year

No. of Openings


Branch Information

Milwaukee Engineering - (USA) 100 Manpower Place WI Milwaukee , WI 53212



Job Description

Our client, one of the most recognizable names in the medical device and consumer products industries, is in their search for a Customer Service Representative with prior accounts receivable and medical collections experience on a REMOTE 12 month contract. Candidates need to be local to the San Antonio, TX area for on-site training.

Responsible for research, analysis and resolution of high volume, complex customer accounts receivable, order entry exceptions and disputes involving contractual agreements and non-standard billing agreements with hospitals, group purchasing organizations, nursing homes and miscellaneous medical service providers requiring durable medical equipment and associated peripheral medical supplies


* Reviews, analyzes, and reconciles initial Accounts Receivable and Order Entry exceptions and discrepancies to ensure accurate invoicing and prompt payment within business practice and time sensitive guidelines.

* Performs extended resolution activities on more extensive exceptions and discrepancies including engaging parties such as Finance Department, National Contact Center, Contracts Area and field staff to collect necessary transaction details required to advance the resolution process. Utilizes higher-level knowledge of accounts receivable practices and information systems to identify and remove barriers to account collection.

* Facilitates high volume, extensive professional level verbal and written communications to a broad spectrum of internal and external contacts during all resolution activities operating within strict federal credit guidelines and in full compliance with Sarbanes-Oxley regulatory requirements.

* Researches and verifies all requisite specific transactional information such as contractual stipulations and service dates, initial order entry information, purchase order information, contract information such as price breaks, volume commitment levels, current and actual volume levels.

* Practices continual autonomous decision-making based on knowledge and understanding of a variety of contractual pricing structures. Facilitates independent actions to assure purchasing and activities are within stated contractual guidelines including recognizing and complying with various dynamic and goodwill pricing structures.

* Participates in any and all reasonable work activities as may be deemed suitable and assigned by management.

* Conforms to, supports and enforces all Company policies and procedures.

Required Qualifications

* High School Diploma

* Ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment

* Minimum of five (5) years' experience performing medical collections

* Ability to analyze and resolve complex A/R discrepancies

* Demonstrates knowledge of basic accounting skills

* PC skills to include use of Microsoft Excel and Word

* Excellent telephone communication skills and customer service skills

* Demonstrates excellent problem-solving skills and negotiating skills

Preferred Qualifications

* Two (2) or more years of related healthcare experience