Job Description
Call Center Outbound Medicare Advantage Seasonal $15.25HR
2-3 Months Seasonal Assignment
Medicare Advantage -Join an award-winning team providing outstanding customer service in a contact center environment. This is an onsite, seasonal Customer Service position offered as a temporary work
Making outbound phone calls to individuals who recently signed up for a Medicare Advantage insurance plan welcoming them as new customers. Following a call script, you'll represent the client. and if needed will coordinate a follow-up call with an experienced team member to further review plan questions.
Ideal candidates:
Will have high comfort level making outbound calls, and a 'nice' presence on the phone (welcoming, engaging, interested in the person they're calling). They should have solid computer skills.
Requirements:
* Ability to work onsite at our Meridian campus, while adhering to important health/safety protocols.
* Ability to attend 1-week, paid training class Monday-Friday, from 8:30am-5pm. After training, work schedule is Monday-Friday 9am-5:30pm, and overtime may be requested
* High comfort level making outbound calls and following a call script and documenting call/updating member information
* Previous experience in contact/call center, customer service, health insurance, and/or medical office will help support your success in this position
* Phenomenal verbal and written communication
* Digital literacy, such as Microsoft Office Suite, data entry, using multiple software applications simultaneously, strong general computer skills, and high comfort level in intranet/internet navigation
* Problem solving and basic math skills
Manpower is an equal opportunity employer