Call Center Quality Assurance Analyst



Advert ID




Job Type




Salary Range

Up to USD19.50/hr

No. of Openings


Branch Information

Northbrook, IL - (USA) 2775 Sanders Road IL Northbrook , IL 60062

Branch Phone Number


Job Description

Customer Focus. Process-Oriented. Communicator. Excel Proficient

The Call Center Quality Assurance Analyst will listen to recordings of telemarketing calls and follow a checklist to confirm representatives follow the script. This position is located in Northbrook, IL.

Interested in learning more about this role?

Bring your High School Diploma (or GED) or higher degree and your 2+ years of professional administrative/clerical and quality assurance experience to a job that offers you:

* Stable Hours: Mon. - Fri. 9:00 am-5:00 pm (Open for Flexibility)

* Competitive Wages at $19.50 per hr.

* Business Casual Work Environment, where suits are overrated!

Manpower doesn't stop there! We also offer:

* MyPath, a college tuition program that offers a free education up to a BS Degree

* Skill Certification Courses specific to Call Center, Accounting and Team Lead roles

* Recognition Programs-A time to celebrate YOU and your accomplishments

* Weekly Paychecks

* Health, Dental Benefits as well as stock options

You will be expected to:

* Pay solid attention to detail.

* Have good communication skills.

* Participate in weekly calibration sessions with the vendor.

* Wear headset during work hours.

* Enter findings into an Excel workbook (need to have better than average Excel skills, including adding columns & rows, creating formulas, copying formulas and sorting data within rows).

* Take an Excel Assessment test.

When is the last time you loved what you did and enjoyed going to work each day? Let us be that happy place for you!

Stop your job search and apply today! We love referrals, so please share this job with friends and family.