Call Center Representative (WORK FROM HOME)

Industry

Call Center and Customer Service

Advert ID

CAN_520767

Location

Richmond Hill

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Markham, ON - (CAN) 7500-7560 Woobine Ave Unit F ON Markham , ON L3R 1AB

ContactNumber

905-695-1271

Job Description

Job Title: Call Center Support Representative



Department: Call Centre & WFH Call Centre



HOO: 0900 - 1800, Monday - Friday (subject to change)



Duties and Responsibilities (include but are not limited to):



Phone

Looking For:

* Candidate must have 6 Months of proven customer service experience at a Contact Center

* Excel at Written and Verbal Communication.

* Charismatic and outgoing personality

* Candidate must possess professional and pleasant phone etiquette

* Ability to identify and assess customers' needs to achieve satisfaction

* Strong active listening skills, with the ability to clarify information and diffuse situations as needed

* Excellent judgment and decision-making skills

* Analytical/problem solving skills

* Commitment to extensive product knowledge and ongoing training

* Comfortable with product consultation, upselling, and product recommendations.

* Ability to multi-task in a fast-paced environment

* Understands and strives to meet or exceed call centre metrics

* Attendance and punctuality are essential for this role in a live environment.

* Ability to adhere to all company policies and procedures.

Offline Channels - Chat/Email (Omni Agent)

Looking For:

* Candidate must have 6 months of proven customer service experience at a Contact Center or office environment (preferred)

* Candidate must have sales experience

* Candidate must display analytical and problem-solving skills

* Candidate must excel at written communication

* Candidate must display ability to toggle between multiple applications while assisting clients on chat/e-mail

* High-School Diploma or equivalent

* Candidate must be able to type at least 40 wpm or higher

* Candidate must be able to pass a grammar test with an 70% or higher

* Commitment to extensive product knowledge ongoing training

* Comfortable with product consultation, upselling, and product recommendations

* Ability to multi-task in a fast-paced environment

* Understands and strives to meet or exceed call centre metrics

* Attendance and punctuality are essential for this role in a live environment

* Ability to adhere to all company policies and procedures

Must have:

* Internet Access (hard wired connection, not Wi-Fi)

* Quiet work area devoid of distractions