Job Description
Remote Inbound Call Center Positions in Austin, TX.
Two plus years of Call Center experience needed. Must be available for any 8-hour shift from 7 am to 7 pm, Monday through Friday. Payrate $20.00 per hour. Must live within 30 miles from Austin, TX.
-This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide an extensive 90 day training program).
-Assist with problem resolution, as needed.
-Respond to phone inquiries in a prompt, courteous and concise manner. ---Document all encounters in clear and concise online logs.
-Transfer callers to other Call Center units as needed.
-Must meet individual performance standards.
-Performs other duties as may be assigned by management.
-Attain and maintain strict required attendance and performance metrics.
Requires experience with Microsoft Office, Excel, and OnBase. Must type 30 wpm. Must be effective at multi-tasking. Prior Medicaid experience preferred. Prior Call Center experience required.
Why should you choose Manpower?
* Medical, dental, vision, 401k
* Weekly pay with direct deposit
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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.