Call Center Representatives (Full Time)

Industry

Banking

Advert ID

USA_552608

Location

Newburgh

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD13.57/hr

No. of Openings

1

Branch Information

Evansville, IN - (USA) 915 N. Green River Road IN Evansville , IN 47715

ContactNumber

812-474-7485

Job Description

Do you have exceptional customer service skills and phone etiquette? Are you looking for an opportunity to work with a growing financial institution located right here in the Tri-State? Manpower is working with a local credit union to help identify strong candidates to work with them in Call Center Representative roles.



As a Call Center Representative, you represent our client to their members and ensure that all members who call are promptly and professionally served. This position will be responsible for answering a variety of questions from members as well as perform transactions and educate members on different products and services available.



Other functions of this role:

* Serve the members by providing service and information in a pleasant, professional, and efficient manner via telephone or correspondence

* Provide general information regarding products and services to meet referral goals

* Transfer calls to internal credit union staff

* Perform account transfers for members

* Assist members with issues/questions with online banking and debit/credit card inquiries

* Process member requests such as address/phone/email changes, wire transfers, stop payment requests, check orders, replacement cards, etc.



What do you bring to the job?

* Exceptional customer service and phone etiquette

* Experience working with various computer programs

* HS Diploma or GED

* Strong communication skills - both oral and written

* Strong attention to detail and ability to work efficiently and effectively with little overview



These are full-time, 40+hr./week positions primarily working Monday - Friday with the occasional Saturday every week or two.



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