Call Centre Representative

Industry

Call Center and Customer Service

Advert ID

CAN_583071

Location

Markham

Job Type

Contract

Hours

Full-Time

Salary Range

Up to CAD17.44/hr

No. of Openings

1

Branch Information

Manpower Canada - (CAN) 2 Sheppard Avenue East 20th floor ON North York , ON M2N 5Y7

ContactNumber

877-876-7331

Job Description

Manpower is seeking a Call Centre Representative for a leading client in the Markham area.



Please apply today for immediate consideration!



Job Details

$17,44 per hour

Contract until end of Feb 2022, strong potential for extension or hire

Hours between 8 am and 8 pm



Accountabilities:

* Provide first in class service to our customers/brokers by supporting billing telephone inquiries in a professional, timely and courteous manner.

* Investigate and resolve discrepancies in a joint effort with our brokers and underwriters on billing related matters.

* Act as Company Ambassadors in supporting inbound insurance/claims inquiring customers with an accurate and efficient triage to the appropriate team for further assistance.

* Communicate clearly, effectively and empathetically to customers both through telephony and electronic means via email resolving issues and ability to describe various programs/services available to our customers.

* Interpret and identify the customer's needs and respond appropriately and professionally.

* Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry.

* Take ownership of customer relations through service and commitment to follow through.

* Contact Center Hours are Monday - Friday 8am - 8pm

* Shift is scheduled for 8hrs (7.5 hrs paid)

* Core shifts are based on tenure and business needs



Qualifications:

* Previous Customer Service experience - preferably in a call center environment.

* Ability to multi-task in a fast paced space.

* Quick to adapt to an evolving surrounding.

* Professional telephone/email talent and etiquette.

* Proficiency in word processing, excel and various web-based programs/Windows applications.

* Clear and concise supportive communication and interpersonal skills.

* Analyze and resolve customer concerns (problem solving skills).

* Attendance and punctuality is imperative.

* Handling a minimum of 70+ calls per day: high achiever will handled 100 calls per day



Desired Qualifications:

* 1-2 years experience in a contact center environment.

* Excellent telephone manner and communication skills.

* Must be flexible with respect to working hours -needs.

* Prior customer service experience in a similar role.