Case Manager


Medical and Nursing

Advert ID




Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

Manpower Canada - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

Branch Phone Number


Job Description

Are you looking for a role that complements your strong relationship management skills, utilizes your problem solving abilities, while involving your interest in health sciences?

Our client in the insurance industry is looking for an action-oriented individual with strong team building, relationship management, and problem solving skills to join its fast paced team as a Short Term Disability Case Manager on a Contract basis.

In this role, you will be responsible for the assessment of short term disability claims, the development of specific case management plans, and key decisions. These duties rely on your sound analysis of disability contracts and your ability to think strategically while applying sound judgment.

Communication skills are a vital part of this position as you will deliver difficult messages and manage relationships with Plan Administrators, medical professionals, and other key stakeholders.

Your responsibilities will include:

* Managing short term disability claims from intake to payment.

* Development of case management plans

* Consistent interaction with Claimants and Clients

* Development of case management plans

* Assessment of Short Term Disability and Waiver of Premium claims including the analysis of medical, contractual, and eligibility information in order to render a decision on the claims.

As the preferred candidate, you will possess:

* Familiarity with medical terminology

* Analytical skills with a strong attention to detail - particularly with numbers, spelling and grammar

* Excellent problem-solving and decision making skills

* The skills to multi-task, prioritize, and work in a fast paced environment

* Very strong written and verbal communication skills, with the ability to effectively deliver difficult messages to clients by telephone and in the form of very detailed letters of explanation

* Strong customer service experience, with proven ability to build and manage relationships with external and internal clients

* Intermediate PC skills - including data entry, MS Word and MS Excel

Special Conditions:

* Work from home once a week

This is your opportunity to use your finely honed skills to make a real difference. And to collect pay that reflects your talent and expertise. Manpower's reach and resources bring you career options you could not find on your own. We are experts at placing each of our candidates into his/her "dream job" - one perfectly matched to skills, ambition and lifestyle. The age of you has begun.