Collections Coordinator - B2B


Financial Services

Advert ID




Job Type




Salary Range

CAD48000.00 - CAD50000.00 per year

No. of Openings


Branch Information

Stoney Creek, ON - (CAN) 435 McNeilly Road Suite 106 ON Stoney Creek , ON L8E 5E3



Job Description

Our growing Oakville client who is a leader in the Financial industry is looking for an Account Solutions Coordinator to join their team. The ideal candidate will have a minimum of 1-2 years Collections experience preferably within the Financial or Leasing industry. The following are the responsibilities:

This position reports to the Manager, Account Solutions. The candidate will be responsible for contacting customers regarding past due accounts and ensuring that payment arrangements are made to bring accounts up to date. The role is focused on making substantial volume contact points with customers and finding solutions to ensure the successful performance by our customers under financial contracts.

Key Responsibilities:

* Contact customers by phone, email, text message and other written correspondence regarding past due accounts and other related matters

* Work with customers to bring accounts current, using established practices and solutions

* Perform and understand various searches and reports (i.e. credit bureaus, online searches, etc.)

* Recommend action steps on non-performing accounts

* Keep management informed about the status of accounts

* Save meticulous notes and related documents using our file management software

* Other tasks as may be requested


The Account Solutions Coordinator must have strong attention to detail and the ability to work well under pressure and tight deadlines. The ability to handle challenging and difficult conversations with customers is a must and a key ingredient for success. The candidate must have very strong negotiation skills. A positive and professional attitude with the ability to work well both in a team environment as well as individually is crucial.

The successful candidate must be organized and accurate. Strong written and oral communication skills are required and proficiency in Microsoft Office is a must.


* A University or college degree in a business-related field is preferred

* 1-3 years of work experience in a similar role is required

Salary- 48K-50K Plus Benefits

Hybrid Role- 2 days in office and 3 days from home

Hours- 9am-5pm

If you are interested in this fantastic role then please apply asap.