Collections Manager


Financial Services

Advert ID




Job Type




Salary Range

CAD75000-80000 per year

No. of Openings


Branch Information

Stoney Creek, ON - (CAN) 435 McNeilly Road Suite 106 ON Stoney Creek , ON L8E 5E3



Job Description

Our growing Oakville client who is a leader in the Financial industry is looking for a Collections Manager to join their team. The ideal candidate will have a minimum of 3-5 years related experience and will be responsible for the following:

The Collections Manager is responsible for overseeing all functions of the Collections department and team. They will provide a high level of collections and recovery knowledge and expertise to all levels of the organization. They will direct, administer and coordinate the internal activities of the department in accordance with the policies, goals and objectives of the organization. They will work closely with the Accounting, Asset Management, Credit, Customer Service, Modifications and Legal teams to ensure we are providing stakeholders with exceptional customer service.

Key Responsibilities:

* Integrate, improve and streamline the department's processes and procedures with that of the rest of the organization

* Carry on the organization's 'Focused on Solutions' approach

* Work with management across the company to address issues and plan for the future

* Manage a growing team, including conducting performance evaluations and providing day-to-day feedback

* Motivate team members in a manner that increases productivity while reflecting the organization's core values

* Handle escalated matters from the team

* Oversee aspects of the organization's default process when collection efforts are not fully successful

* Liaise with various stakeholders integral to the functionality of the department

* Review and provide reporting to the Vice-President & General Counsel and other Senior Management on department metrics, including collection efforts, recovery numbers and team-member performance

* Other managerial duties as requested


The Manager of Collections will have a proven ability and senior level of knowledge and experience as it relates to the department and functions they are responsible for. They will have demonstrated a strong ability to assume a clear leadership role within the organization and have shown they are willing and able to deal with complex issues at all levels. They will have demonstrated a high level of expertise in solving problems and coming up with creative solutions to bring accounts current. The incumbent must be organized and accurate. Strong communication and motivational skills are required and they must be comfortable analyzing and interpreting data and information.


The successful candidate must have a minimum of 10+ years of experience in a collections and/or recovery role, as well as a minimum of 3+ years of management experience. Their experience will ideally be in the financial industry. A university or college degree with a business background is preferred (or equivalent work experience).

Salary 75K-80K.

If you are interested in this fantastic opportunity then please email your resume directly to [email protected]