Collections Specialist

Industry

Oil and Gas

Advert ID

USA_616369

Location

Abbeville

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD17.00/hr

No. of Openings

1

Branch Information

Lake Charles, LA - (USA) 4310 Ryan Street Suite 116 LA Lake Charles , LA 70601

ContactNumber

337-431-7134

Job Description

SUMMARY



The Collections Specialist is responsible for the collection of non-secured delinquent accounts by initiating and maintaining contacts with customers..



MAJOR DUTIES AND RESPONSIBILITIES



* Managing the collection efforts on assigned accounts, such as major oil and gas producers, in addition to a portfolio of small & mid-sized organizations, in accordance with the established collection guidelines.

* Accurately entering electronic invoices; demonstrating knowledge of customer specific billing requirements and notifying internal resources when not all required documentation is received.

* Requesting payment for past due invoices, by clearly communicating sales terms with customers and involving Sellers when collection efforts are not successful or if orders are on hold.

* Negotiating short-term payment plans if customer states inability to pay entire amount owing

* Using good judgment when releasing order holds; determining if an account is past due or exceeding credit limit and them reviewing collection notes and the customer's payment history

* Clearly documenting customer contacts in the Company's AR system

* Identifying level of risk, recognizing red flags and informing management to ensure that appropriate escalation steps are taken.

* Effectively handle all incoming calls, leading to one-call resolution whenever possible



KNOWLEDGE, ABILITIES AND SKILLS



Ability to work independently, multitask, and handle deadlines within a fast-paced environment. Possess exceptional communication skills (written, verbal, and listening). Ability to use good judgment in formulating recommendations and preparation of data reports. Ability to think creatively and produce innovative solutions to problems. Ability to work on call for a 24-hour period during the course of a week, for order releases on a rotating schedule. Ability to remain in a stationary position 80% of the time. Ability to operate a computer constantly, along with other office productivity machinery; such as a calculator, keyboard, copy machine and computer printer. Proficiency in Microsoft Excel and working knowledge of other Microsoft applications, such as Word and Outlook.



MINIMUM QUALIFICATIONS



Must have a minimum of (1) year of experience in commercial non-secured collections and familiarity with EDI billing and payment requirements for oil and gas customers. Proficiency in Microsoft Office applications, including Excel functions such as Vlookup and Pivot tables.