Complaint Analyst


Call Center and Customer Service

Advert ID



San Antonio

Job Type




Salary Range

Up to USD26.50/hr

No. of Openings


Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201

Branch Phone Number


Job Description

General Information

Job Description: Complaint Analyst II

San Antonio, TX

The Complaint Handling Analyst II is responsible for: 1) the analyses and control of medium to highly complex diverse complaint investigations received from global external customers within procedural and regulatory requirements (e.g. Food and Drug Administration (FDA), International Standards Organization (ISO), Quality System Requirements (QSR)) guidelines, and 2) facilitating diverse complaint investigation activities with cross functional team members to prepare complaint investigation reports.

As a Complaint Analyst II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

* interpreting, adapting, and explaining information received from multiple sources including internal and external customers.

* Data analysis guided by established policy or procedures.

* Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

* Demonstrating good judgment in selecting methods and techniques to acquire information to arrive at conclusions.

* Working under general supervision. Uses discretion to determine own work priorities.

* Receiving and acting upon detailed instructions from management related to new projects or assignments.

* Guiding and training others in areas of specialty while continuing to carry out responsibilities in own area.

* Playing a mentoring/coaching role with co-workers in a cross-functional team situation.

* Decisions impact data associated with complaint records and could have significant regulatory impact including FDA 483 (significant finding during FDA inspection), FDA Warning Letter, and inability to export products.

Your Skills and Expertise

* Bachelor of Science degree in a Technical, Engineering, Medical, Life Sciences or related field with a minimum of 2 years of experience as a complaint investigation or customer service resolution specialist

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