Complaint Specialist


Call Center and Customer Service

Advert ID



San Antonio

Job Type




Salary Range

Based on Experience

No. of Openings


Branch Information

San Antonio, TX - Downtown - (USA) 6243 IH 10 West Suite 110 TX San Antonio , TX 78201



Job Description

Under the direction of the Complaints Management and Customer Quality Relations Manager, the Quality System Specialist II, will manage activities and procedures associated with complaints concerning BD products. This position will be responsible for processing of product complaints including but not limited to customer communication (e.g. Email's, phone calls), maintenance of complaint files and responses to customers. This position will create final letters and or review for accuracy to ensure that all customers' requirements have been met. This position will also be responsible for escalation of quality issues, in order to get resolution and or Business responses for the customer. Additional responsibilities may be delegated by the Complaints Management and Customer Quality Relations Manager as needed.


* Minimum 1+ years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD products

* Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.