Consumer Engagement Specialist

Industry

Admin and Secretarial

Advert ID

USA_507238

Location

Austin

Job Type

Permanent

Hours

Full-Time

Salary Range

USD17-18/hr

No. of Openings

1

Branch Information

Albert Lea, MN - (USA) Northbridge Mall 2564 Bridge Ave MN Albert Lea , MN 56007

ContactNumber

507-377-7410

Job Description

This position will focus on responding to consumer inquiries via phones and social networks.



The hours for this position are 7 a.m. - 4 p.m. and may be required to work overtime during a crisis situation.



RESPONSIBILITIES:



* Responds to consumer contacts, (800# calls, letters, and e-mails) to help maintain consumer brand loyalty by providing consumer satisfaction through knowledgeable, appropriate and timely response.

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* Acts as a Company spokesperson by professionally responding to a variety of consumer questions about specific products, to include all advertising and promotions associated with each product.

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* Will be trained on all product lines and our specific software application.

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* Maintains reference information for specific products.

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* Will have the opportunity to cross-sell for all Hormel Foods brands and subsidiaries.

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QUALIFICATIONS:



Required

* Experience with customer service.

* Maturity of judgment.

* Excellent oral and written communication and interpersonal skills.

* Demonstrated organizational skills.



Preferred

Familiarity with the Company's products.