Consumer Loan Specailist

Industry

Financial Services

Advert ID

USA_495650

Location

Sumter

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD12.00/hr

No. of Openings

1

Branch Information

Columbia, SC - (USA) 1410 Colonial Life Blvd Suite 270 SC Columbia , SC 29210

Branch Phone Number

803-731-5469

Job Description

Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. Keys to success include a professional demeanor, outgoing/positive attitude, reliable and excellent oral and written communication skills.



*Actively seeks opportunities to originate new loan business with new and existing customers

*Evaluates customer needs to recommend the best consumer loan and voluntary product solutions

*Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants

*Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing

*Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans

*Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks

*Consistently meets or exceeds loan goals

*Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio

*Applies analytical skills to quickly and efficiently resolve any customer issues

*Processes insurance claims, follow-ups and payments daily and maintains insurance log according to state requirements

*Provides excellent customer care through daily transactions, customer inquiries and problem resolution

*Answers incoming phone calls; checks branch's voicemail

*Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance