Job Description
* Actively seeks opportunities to originate new loan business with new and existing customers
* Evaluates customer needs to recommend the best consumer loan and voluntary product solutions
* Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants
* Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing
* Takes ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans
* Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks
* Consistently meets or exceeds loan goals
* Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio
* Applies analytical skills to quickly and efficiently resolve any customer issues
* Processes insurance claims, follow-ups and payments daily and maintains insurance log according to state requirements
* Provides excellent customer care through daily transactions, customer inquiries and problem resolution
* Answers incoming phone calls; checks branch's voicemail
* Effectively builds trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures and compliance