Contact Center Specialist

Industry

Call Center and Customer Service

Advert ID

USA_504918

Location

Evansville

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD13.00/hr

No. of Openings

1

Branch Information

Evansville, IN - (USA) 915 N. Green River Road IN Evansville , IN 47715

ContactNumber

812-474-7485

Job Description

We are currently recruiting for 4 Contact Center Specialists. This role will start as a work from home opportunity but will end up needing to report to the office. If you have customer service skills, sign up at www.manpower.com, fill in your information, attach a resume and call me at 812.429.7321



Responsibilities:

* Drive brand awareness and build consumer relationships to acquire and retain consumers, and extend the use of Enfamil products

* Manage personal productivity, accuracy and quality to achieve personal and departmental performance goals

* Follow through on commitments and recommend well thought out solutions for the consumers

* Create awareness and assist in the growth of our e-commerce Home Delivery Service

* Projects as assigned by management



Requirements:

* Minimum of high school diploma or equivalent. Post high school education preferred

* Designated remote work space, to create an office-like environment conducive to productivity expectations

* High Speed Internet Service

* Personal Computer/laptop with camera capabilities for virtual interviewing and training

* Minimum of 2 years of working experience in a customer-oriented field

* Experience in diversified customer contacts preferred; i.e. phone, email, chat and social media

* Effective and efficient problem solving skills. Able to listen to understand, review, analyze, interpret and provide solutions

* Excellent writing skills are required

* Strong organizational, time management, interpersonal, and computer skills with attention to details

* Must be proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work

* Strong work ethics with good attendance record; dependable and trustworthy

* Self-motivator; ability to work independently and take initiatives

* Positive team player; works well with others, considers other's perspectives to provide constructive solutions

* Capability to adjust quickly to changing priorities, guidelines and processes in a dynamic contact center environment

* Strong desire to assist consumers with attentiveness, patience and genuine sincerity

* Open to feedback and coaching; apply learnings for continuous improvement

* Flexible schedule with expectation to work late schedules, Saturday schedules, and mandated overtime as required by business needs

* Contact Center operates Mon-Fri 7a-7p and Saturday 8-4:30p CST.