Continuous Improvement Consultant



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Branch Information

Kenosha, WI - (USA) 7519 60th Avenue Suite 120 WI Kenosha , WI 53142



Job Description

Develops, identifies, analyzes, and improves existing, complex business processes to improve product/service quality, increase efficiencies, reduce costs or waste, decrease errors or delays, and increase customer satisfaction. Influences strategic business decisions and leads implementation of process improvement opportunities across the enterprise at all organizational levels.

* Measures, analyzes, and evaluates existing processes, collects data to identify root causes, performs cost benefit analysis, and identifies improvement opportunities.

* Validate and verify the process measurement system

* Independently drives improvements while maintaining business and enterprise perspective.

* Develops, recommends, and implements solutions for process improvement, system enhancement, and operations efficiency that are aligned with business strategies.

* Proactively monitors the holistic health (control parameters) of processes within the respective journey, recommends action if degradation occurs, and adjusts controls as necessary

* Designs, guides, and promotes process architecture that aligns with business priorities.

* Integrates best practices on process improvement activities across the organization.

* Researches and advocates for process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization.

* Demonstrates highly empathetic, customer-centric service while aiding others in their learning and execution of transformational activities.

* Demonstrates independent, expert-level command of business process principles and methods, and guides improvement initiatives and mindsets for business partners with exceptional emotional intelligence and political acumen.

* Collaborates with, and influences business leaders, technology, and other stakeholders to connect process architecture roadmap with operational decisions.

* Proactively seeks opportunities to connect processes across journeys

* Guides complex process reengineering and technology implementation to enable process redesign and innovation.

* Develops, builds, and deploys business process architecture and management framework that provides measurable impact across organizational boundaries through principles, best practices, patterns, guidelines, standards, methods, techniques, and models.

* Demonstrates digital savvy and engages the business and technology experts to innovative future state processes with high first-pass yield, high field/client satisfaction, and a frictionless employee experience.

Bachelor's degree or equivalent

* Bachelor's degree or an equivalent.

* Minimum of 8 years of business process transformation experience or project management experience, with numerous experiences leading complex, large-scale improvements and projects.

* Strong communication at various levels of the organization (from staff to upper management) to increase engagement and understanding of Business Process Excellence processes, goals, and benefits.

Superior oral and written communications skills with the proven ability to build relationships and successfully negotiate issues with the home office and field. Demonstrated superior leadership skills and a high degree of self-motivation and initiative.

Deep experience with utilizing various systems to collect and analyze data.

Demonstrated ability to lead, direct and influence without authority at all levels of an organization.

Lean or Six Sigma Master Black Belt Certification or equivalent.