Customer Care Representative

Industry

Retail

Advert ID

USA_504973

Location

Eden Prairie

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD15.00/hr

No. of Openings

1

Branch Information

Minneapolis, MN - Metro - (USA) 222 S 9th St Suite 290 MN Minneapolis , MN 55402

ContactNumber

612-375-9200

Job Description

OVERVIEW

In this role you will be responsible of taking inbound calls and responding to the customers' requests including placing orders, suggesting additional products/promotions, addressing order concerns, and researching customer issues. As brand ambassadors of the organization, you have an important role in retaining and building new customers!



Shift: Tuesday-Saturday OR Sunday-Thursday

12:30 -9:30pm

2:30-11pm

3:30-12pm



Currently REMOTE due to COVID-19



KEY RESPONSIBILITIES

*Support Net Promoter Score Goal by demonstrating professionalism, driving to one call resolution and treating every customer with a friendly smile!

*Drive and achieve Key Departmental Metrics:

*Deliver the correct scripts, suggesting add-on items, and providing customers with promotions.

*Maintain and effectively articulate a thorough knowledge and skill base for products, policies, procedures, and computerized information systems.

*Average Handle Time: Drive to efficient and effective sales and service calls.

*Demonstrate professionalism and flexible to scheduling needs of the changings needs of a 24/7 retail environment.

*Attend team meetings, complete ongoing Lessonly training and support other areas of the department as needed.



QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

*High School diploma or GED

*Minimum six months sales, customer service or related experience

*Professional, flexible and positive team player that is self-directed and self-motivated

*Familiar with keyboard and basic computer skills-including using Windows based programs, navigating the Internet, and willing to learn new technologies

*Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner

*Excellent time management and multi-tasking skills and ability to work in a fast-paced environment