Customer Care Specialist

Industry

Call Center and Customer Service

Advert ID

USA_495324

Location

Atlanta

Job Type

Contract

Hours

Full-Time

Salary Range

Up to USD14/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

Branch Phone Number

414-982-1960

Job Description

AIZJP00011559



Customer Care Specialist I



Description:



**Pay Rate: $14.00



What is a Customer Care Specialist at Assurant?

The role of a Customer Care Specialist is a key position within Assurant because you are the voice of our organization and clients. You are highly valued as our customer's primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.



* Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.

* This role requires listening to our customer's concerns and showing empathy while resolving their issue.

* Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.

* You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.

* A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

What You Should Know About Us **

* Assurant, Inc. helps people protect what matters most to them

* We have been around for a while with our roots tracing back to 1892

* We are a Fortune 300 company employing approximately 15,000 people in 16 countries

* We provide specialty protection products and related services to safeguard against risks

The Ideal Candidate Will Have**

* Strong attention to detail

* Love talking to people and ability to WOW customers on every call

* Excellent verbal, written, and listening skills

* Relentless drive to own the customers problem and resolve it

* Ability to adapt well to change

* Ability to work well in a fast paced work environment

* Ability to think outside of the box to resolve problems

* Ability to multi-task using technology, including call handling, loan level review and call documentation

* Minimum high school diploma or GED, and 1 year work experience required

* College degree with 0-1 year work experience, preferred



Qualification

Rating



Must Have



CCS I



Ability to adapt easily as procedures/assignments change



Yes



Ability to multi-task and organize



Yes



A minimum of 6 months experience in customer service



Yes



Available to work overtime weekly and/or Saturday hours as workload demands



Yes



Call center simulation testing



Yes



Minimum of high school diploma or equivalent



Yes



Strong verbal and written communication skills



Yes



Required Responses from Vendors



Has candidate passed all testing requirements?



Yes



Has candidate previously applied to Assurant for a position?





High volume in-bound call center experience



and 0.5 years



Pay Rate



14.00