Customer Coordinator

Industry

Building and Construction

Advert ID

USA_544660

Location

Houston

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to USD17.00/hr

No. of Openings

1

Branch Information

Houston, TX - Metro - (USA) 10235 West Little York Road Suite 159 TX Houston , TX 77040

ContactNumber

713-386-1416

Job Description

We are looking for a Customer Coordinator to join our Fabrication Center.

You will join a company:



* With an international mindset and presence in 80+ countries

* With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®

* In which you will be able to grow your career and develop your leadership skills



WHAT YOU WILL BE DOING



As a Customer Coordinator, you would be responsible for scheduling measures & installs, communicating with customers, contractors, and production staff, along with maintaining square footage needed for budget, preparing daily packets for measures, production and installs. This role must also handle immediate needs of the customer and accounts.



Job Expectations

* Ensure measures are scheduled within 72 hrs. of customer ready date, while maintaining integrity of routes and ensuring volume for business needs are met.

* Ensure installs are scheduled within 48 hrs. of confirmation date, while maintaining integrity of routes and ensuring volume for business needs are met.

* Monitor measure & install square footage, reporting KPI attainment to management

* Communicate and coordinate shop follow-up and expedite orders when needed.

* Participate in and interact with internal teams on a regular basis to ensure timely response to customers/orders.

* Maintain CRM updated with all customer changes/notes.

* New packets for production are supplied by shop daily deadline.

* Assist customers with in shop slab viewing and layouts. p



WHAT WE ARE LOOKING FOR



EXPERIENCE

Required

* +1 years of customer service experience in a call center environment.

* Ability to pass background check



Desired

* Experience scheduling/routing appointments and managing multiple schedules.



EDUCATION

Required

* High School Diploma/GED



KNOWLEDGE

Required

* Customer Service Etiquette

* Knowledge of Customer Relationship Management System (CRM)

* Proficiency in Microsoft Office (Excel, Outlook, etc.)



Desired

* Experience working with subcontractors.

* Bi-lingual



SKILLS

Required

* Communication: Oral & Written. Capacity to interact with customers in a pleasant and articulate manner.

* Capacity to multitask

* Ability to work independently

* Strong organization



PREFERRED BEHAVIORS

Required

* Detail Oriented

* Influence/Motivation

* Team Work

* Initiative



Pay is $17.00 per hour.