Customer Relations Representative Opening in Everett

Industry

Aerospace

Advert ID

BBBH5469551

Location

Everett

Job Type

Permanent

Hours

Full-Time

Salary Range

USD18.00 - USD20.00 per hour

No. of Openings

1

Branch Information

Bellingham, WA - (USA) 216 West Champion Street WA Bellingham , WA 98225

ContactNumber

360-671-1977

Job Description

We currently have an opening for a customer Service/ Relations Representative in Everett- $18-$20.00/ hour

ESSENTIAL DUTIES AND RESPONSIBILITIES:





* Update customers when their due dates cannot be met due to delays in production.



* Interface with all levels of Materials, Production, Engineering, and Quality Assurance staff.

* Serves as the liaison person and performs general customer service, sales and marketing tasks to support the sales department.

* Facilitate customer expedite requests.

* Basic word processing and data entry.



* Prompt communication with customers.

* Processes all orders, answers all customer service calls and emails.

* Confirms all new orders to customers in writing.

* Understand customer quality requirements and facilitate proper communication of these requests.

* Update reports to accurately reflect on-going schedule changes.

* Issue Return Material Authorization numbers to customers for discrepant material being sent back for review.

* Resolve all customer service issues immediately and notify management.

* Enter shipping requirements for customer orders.

* Communicate Failure Analysis reports back to customers.

* Excellent verbal and written communication skills.

* Ability to establish and build a strong rapport with customers through establishing trust and credibility.

* Be familiar with Kan ban and blanket order processing.

* Understand change order process and update necessary documents.



ADDITIONAL RESPONSIBILITIES:





* Other duties as required in support of the department and company.



QUALIFICATIONS:





* High School diploma or equivalent and/or college related courses.

* Ability to communicate effectively showing excellent written and verbal communication skills with a diverse group of people.

* Ability to manage multiple priorities simultaneously and prioritize tasks as needed.

* Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, and Outlook)



* Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.



Technical literacy a plus



Working hours: Monday-Friday 7:00am-4:00pm



Ready to start your career in a rapid growing industry?



Click Apply NOW and text Kalyn at 360-671-1977 to get set up with an interview this week. Resume will be required!

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ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.