Customer Service - Bank Teller

Industry

Banking

Advert ID

USA_510539

Location

Durham

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Raleigh - Durham NC Area - (USA) 430 Davis Drive Suite 100 NC Morrisville , NC 27560

ContactNumber

855-591-7454

Job Description

As a bank teller you are responsible for providing account information, opening new accounts, and professionally handling member's daily needs while maintaining strict confidentiality. Following company guidelines, completes a wide variety of both administrative duties and transaction services.



ESSENTIAL FUNCTIONS:



* Opens new accounts and services existing accounts in accordance with policies and procedures. Sets up new account files and provides members with all required information and disclosures.

* Processes member mail and depository drop box transactions. Mails receipts, checks, overdraft notices, and Courtesy Pay notices to members.

* Assists in processing daily share draft reports.

* Balances Teller drawer daily including cash, checks, traveler's checks, stamps and tickets. Reports any discrepancies to the Branch Manager.

* Processes all requests from members including, but not limited to, transfers, loan payments, withdrawals, check requests, line of credit advances, and address changes.

* Communicates with members regarding transactions relating to their accounts (ex. overdrafts, Courtesy Pay, account closings, charges and fees, transfer of funds, pre-authorized drafts, direct deposit or payroll deduction, etc.)

* Responds to member's concerns, problems, and complaints and/or directs them to the proper person for specific information and assistance. Assists members in reconciling their accounts.

* Processes loan payments and deposits. Cashes checks and processes withdrawals. Verifies amounts and examines checks for proper endorsement and negotiability. Recognizes currency characteristics and detects counterfeits.

* Provides in-person and by-telephone general and specific service-related information concerning services and policies.





KNOWLEDGE, SKILLS & ABILITIES:

* High School degree required; Associate's degree preferred.

* Minimum of one year work experience in a payroll/accounting/banking role, including data entry, customer service, and problem resolution. Previous cash-handling experience preferred.

* Computer proficiency and technical aptitude with knowledge of MS Office applications.

* Ability to articulate ideas clearly (both written and orally), listen accurately, and establish personal rapport with people from a variety of backgrounds.

* Ability to deal sensitively with confidential information and manage deadlines.

* Ability to effectively multi-task in a fast paced environment with attention to accuracy and detail.

* Maintains dignity and self-control in stressful situations.

* Presents professional, pleasant approach in interactions with members and fellow employees.



EXPECTED HOURS OF WORK:



Regular days and hours of work are Monday through Friday. Works flexible hours for meetings, events, or other company functions when needed.



WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:

* Maintains physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following: walking, bending, stretching, lifting, standing or sitting for extended periods of time, operating assigned equipment.

* Ability to work flexible/overtime hours, as needed.

* Requires valid NC driver's license and ability to travel between various branch sites, follow-up meetings, and training's.