Job Description
Customer Service Agent/Warehouse $20/hr - Madison, WI
What is in it for you?
* Temp-to-Perm
* $20/hour, paid weekly - 40+ hours a week
* Access to free educational and certification programs
* Partnership with a career coach to achieve your career goals
* Start wok immediately
What is The Job?
* This position is responsible for being a part of a team that Provides Excellent Customer Service while engaging with walk-In customers at the counter, taking customer orders over the phone, looking up parts and supplies and invoicing orders.
* At times this position is responsible for helping with warehouse duties such as loading/unloading deliveries, picking materials for next day orders, assist in the receiving and restocking of parts/products, including the use of a forklift.
* Communicates daily with customers via phone, fax, e-mail, etc
* Enters customer orders into Order entry system the same day the order is received.
* Promotes and supports sales promotions.
* Collaborates with regional sales force and other field staff to deliver premier customer service.
* Works closely with other vital departments such as credit, billing, shipping, purchasing, technical service, warranty, etc,
* Researches and resolves customer complaints and issues and provides customer assistance in locating and identifying replacement parts.
* Provides same day responses to scheduled dates and backorder status of product.
* Research and processes credit and return requests.
* Performs daily maintenance to customer orders to ensure timely delivery based on customer demand.
What do you bring to the Job?
* High School diploma.
* 3+ years' experience in warehouse/Customer Service and high-volume calls required.
* Ability to operate a forklift.
* Proficiency in a Windows operating environment, including email and Microsoft Office software.
* Strong interpersonal skills and decision-making abilities.
* Effective and professional communication and organization skills.
* Strong conflict resolution skills.
* Ability to work effectively in a high-volume fast-paced environment.
* Proof of COVID-19 vaccination.
* Excellent written, oral, and interpersonal skills required.
* Good phone presence.
APPLY TODAY! www.manpower.com - A recruiter will contact within 24 hours to discuss your application.
ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.