Customer Service Agent

Industry

Banking

Advert ID

CAN_536186

Location

Montréal

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to CAD38000.00 per year

No. of Openings

1

Branch Information

Montreal, QC - (CAN) 630 Sherbrooke Ouest Suite 105 QC Montreal , QC H3A 1E4

ContactNumber

514-848-9922

Job Description

Our client is currently looking for Customer Service Agents to start in a permanent role! If you are bilingual and interested in a new opportunity in an established company (banking industry) please read through the details below. If you are qualified we would love to hear from you!



Job Description:

Understands customer needs and provides credit and lending-related sales and service to customers or prospects. Advises customers on lending/credit card strategies and products that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed



Responsibilities:

*Probes to understand customer needs and provides advice related to personal banking and credit card strategies in the best interests of the customer.

*Manages all transactional outcomes of customer calls or defers to appropriate internal business groups.

*Escalates complex or unresolved customer situations to managers as required.

*Performs any required activities to ensure customer's requests are accurately processed.

*Integrates marketing promotions and programs into customer conversations when appropriate.

*Maintains the confidentiality of customer and Bank information.

*Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner.

*Organizes work information to ensure accuracy and completeness.



Qualifications:

*High school diploma or equivalent work experience.

*Knowledge of personal banking products.

*Knowledge of contact centre operational processes and policies.

*Verbal & written communication skills (French and English)

*Organization skills

*Collaboration & team skills



Details:

*Comprehensive training program (12 weeks)

*Permanent position with potential to move up in the company

*Salary: $18.27/h

*Location: Downtown Montreal

*Full-Time position



*Click on APPLY NOW and hear from a recruiter within 48hrs*



ManpowerGroup recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At ManpowerGroup, we are committed to providing accommodations, and will work with you to meet your needs.