Customer Service Professional - Health Care

Industry

Call Center and Customer Service

Advert ID

USA_515082

Location

Durham

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Raleigh - Durham NC Area - (USA) 430 Davis Drive Suite 100 NC Morrisville , NC 27560

ContactNumber

855-591-7454

Job Description

We are seeking a Customer Service Professional who has experience with Health Care to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.



Responsibilities:



Handle customer inquiries and complaints

Provide information about the products and services

Troubleshoot and resolve product issues and concerns

Document and update customer records based on interactions

Develop and maintain a knowledge base of the evolving products and services

Qualifications:



Claims experience is key

Previous experience in customer service, sales, or other related fields

Three years of call center experience

Preference goes to those with healthcare experience (at least 1 year)

Ability to build rapport with clients

Ability to prioritize and multitask

Positive and professional demeanor

Excellent written and verbal communication skills