Customer Service Professional

Industry

Call Center and Customer Service

Advert ID

USA_526430

Location

Attleboro

Job Type

Contract

Hours

Full-Time

Salary Range

USD18-20/hr

No. of Openings

1

Branch Information

Providence/Cranston, RI - (USA) 1375 Park Avenue Suite 3 RI Cranston , RI 02920

ContactNumber

401-942-0323

Job Description

- Customer Service Specialist - Ideal candidate is someone with a track record of high performance in a customer service role, and who has a "Customer First" mindset. The person must be skilled at using interpersonal skills to negotiate, and resolve internal and external customer needs. They should prior experience with working in teams, have strong business acumen, proven success in supporting order management, and problem solving skills related to customer satisfaction.



Primary responsibilities include:

* Knowing your Customers' needs/expectations and develop lasting professional relationship

* Provide exceptional customer service by utilizing tools/processes to drive customer satisfaction

* Provide timely and accurate information to customers regarding their order status, and inquiries

* Monitor daily the drop in and drop outs of demand, with special emphasis within the lead time window and the quarter NR window. Discuss production options with the Make Site proactively

* Work with Make Sites and Warehouses to resolve issues before they impact the customer

* Ownership of order management to meet customer expectations (order entry, expedites, date changes etc.)

* Discuss with customers the allocation options that have been provides by the planning teams during periods of capacity or material constraints. Ensure that customers minimum production needs are satisfied

* Publish monthly customer scorecards - delinquent backlog trend,

* Initial customer contact/Sensata liaison for Quality related issues and final disposition with complete follow up to ensure customer satisfaction

* Registering new customer account information, initiating credit references, and other accounting related information with set up of new accounts.

* Work with Finance and Accounting departments to assist and help with invoice and overdue payment related issues.

*Job Requirements

* Experience in interfacing with customers, in a fast moving, high growth, and global company

* Proficiency with MS Office (Word, Excel, PowerPoint, Outlook)

* Experience with Order Entry and ERP planning systems (Oracle knowledge and EDI experience a plus)



Skills & Competencies:

* Understanding of customer needs and ability to maintain high levels of customer satisfaction

* Team player with, drive and strong communication skills - oral and written

* Flexibility in other assignments and able to multi-task.

* Address difficult issues, and provide clear direction to resolve effectively

* Flexibility and able to multi-task

* Analyze, determine root cause and resolve customer issues.

* Strong organization, planning and time management skills to satisfy customers

* Strong personal and professional ethical values and integrity

Required Skills

Skills & Competencies:

* Understanding of customer needs and ability to maintain high levels of customer satisfaction

* Team player with, drive and strong communication skills - oral and written

* Flexibility in other assignments and able to multi-task.

* Address difficult issues, and provide clear direction to resolve effectively

* Flexibility and able to multi-task

* Analyze, determine root cause and resolve customer issues.

* Strong organization, planning and time management skills to satisfy customers

* Strong personal and professional ethical values and integrity