Customer Service Rep For a Bank in Downtown Toronto

Industry

Banking

Advert ID

CAN_605546

Location

Toronto

Job Type

Contract

Hours

Full-Time

Salary Range

Based on Experience

No. of Openings

1

Branch Information

Toronto, ON - Banking - (CAN) 4950 Yonge Street Suite 700 ON Toronto , ON M2N 6K1

ContactNumber

416-225-4455

Job Description

Manpower is hiring for Customer Service Representatives for a Bank in Downtown Toronto



What's in it for you?

* $20.15/ hour, plus 4% vacation pay

* Paid weekly, every Friday

* Monday to Friday 9:00AM to 5:00PM or 8:00AM to 4:00PM

* 6 Months contract (Possibility of extension/conversion)

* Downtown Toronto (First month in office and WFH afterwards depending on business needs)



What is the job?

* Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

* Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

* Refer unresolved customer grievances to designated departments for further investigation.

* Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

* Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.



What do you bring to the job?

- Exceptional customer service skills and interpersonal skills.

- Ability to accurately document and record customer/client information.

- Excellent communications skills both written and verbal

- Proficient working knowledge of PC software (i.e. Word, Microsoft Outlook, PowerPoint)

- Intermediate to Advanced MS Excel skills



Select Apply Now and qualified applicants will hear from a recruiter within 24 hours.



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Manpower Group recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive environment by offering equal opportunity to access our services. At Manpower Group, we are committed to providing accommodations, and will work with you to meet your needs.