Customer Service Rep I

Industry

Manufacturing and Production

Advert ID

USA_536065

Location

Richmond

Job Type

Contract

Hours

Full-Time

Salary Range

USD15-16/hr

No. of Openings

1

Branch Information

Manpower CORE 100 Manpower Place , WI 53212

ContactNumber

414-982-1960

Job Description

Manpower is a national recruiting company which partners with many of the leading employers in the Life Sciences, IT, and Financial Services sectors, feel free to check us out at http://www.manpowergroup.com/







One of our Client has a current opening at a competitive rate, for a long term Contractual Position, experienced #Customer Service Rep I to add to their team. I reviewed your resume in our database and think this would be a great fit, so was hoping to connect with you regarding this opportunity.







# Customer Service Rep I



# Richmond, VA



#6 + Month contract (Position can be extended up to 24 months)







JD:



Responsibilities: - Provide program guidance and education to customers. - Meet client requirements for front line customer service and troubleshooting. - Enhance customer knowledge and enrollments via eligibility qualification during inbound and outbound calls. - Act as focal point/liaison for inquiries and issues from customers and trade allies; and take appropriate action to respond or correct







* customer service experience in a office/corporate environment (not retail or fast food environments), preferably more than 2 years experience

* prior call center experience (these applicants should have working knowledge of call center practices & technology).

* if no previous experience in a call center, the applicants should have experience handling inbound and outbound customer service calls











QUALIFICATIONS: Basic Qualifications: - High School Degree or Equivalent. - Excellent English skills. - Interpersonal skills; including ability to quickly establish and maintain rapport at all levels. - Excellent customer service and soft skills. - Excellent communication/phone skills.