Customer Service Rep-Not CC

Industry

Call Center and Customer Service

Advert ID

BBBH5042708

Location

Pewaukee

Job Type

Permanent

Hours

Full-Time

Salary Range

Up to USD18.00 per hour

No. of Openings

1

Branch Information

Milwaukee, WI - Downtown - (USA) 2574 North Downer Avenue WI Milwaukee , WI 53211

ContactNumber

414-272-8500

Job Description

JOB SUMMARY: The Customer Support Representative I is a key contributor in delivering Generac s Customer First promise and is responsible for providing excellent customer care by using knowledge of company products to provide accurate information, answer questions and ensure final resolution.



MINIMUM QUALIFICATIONS:



" High School Diploma or GED



" 1 year experience in a customer service role



PREFERRED QUALIFICATIONS:



" Bilingual Spanish



" Experience handling a high volume of inbound calls



" Previous experience using SAP or equivalent ERP



ESSENTIAL DUTIES:



90% " Achieves incoming call goals of standard, less complex calls, while ensuring queue management and workload volumes are handled in a timely manner and customer service levels are met (internal and external)



" Seeks out answers to questions utilizing the material and tools available, remaining current on products, services and promotions. Maintains product knowledge through training and continuing education



" Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge



10% Other duties as assigned and the following:



" Maintain email inbox



" Data entry



" Enter no charge parts



KNOWLEDGE, SKILLS AND ABILITIES:



" Basic use of Microsoft Office Suite



" Excellent verbal and written communication skills



" Ability to type while on the phone with customers



" Strong customer service skills



" Excellent problem-solving skills



" Understands and applies technical skills, methods and process to perform at the required level



" Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner



" Ability to troubleshoot issues and offer accurate information



" Ability to work independently with a high attention to detail



" Accurate grammar, punctuation and spelling



" Availability to work flexible hours



Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.