Customer Service Rep

Industry

Call Center and Customer Service

Advert ID

USA_503980

Location

El Paso

Job Type

Temporary

Hours

Full-Time

Salary Range

Up to USD9.00/hr

No. of Openings

1

Branch Information

El Paso, TX - (USA) 6600 Montana Avenue Suite H TX El Paso , TX 79925

ContactNumber

915-592-6196

Job Description

Manpower is hiring for Customer Service!







This position will require for you to work from home till further notice. Working WIFI will be required for job position.



* Pay Rate $9/HR

* Hours: 8AM-5PM/11AM-7PM. Hours may vary



Skill set required:



MUST BE ABLE TO CONDUCT BASIC COMPUTING TROUBLESHOOTING. Being able to utilize Microsoft Office suite to go trough their emails, basically set up an online account, reset a password things of this nature which may be routine for a regular computer user.





Productivity Management:



* Should be able to meet daily task handling through various form & medium of communication, written and/or verbal or phone.

* Should be able to meet the quality, productivity targets & defined timelines to ensure Service Level Agreements (SLAs) and ensure there is no penalty due to miss in SLA's.

* S/he should ensure accuracy in the tasks completed.

* Demonstrate analytical capabilities while performing tasks.

* Should adhere to established policies, procedures, and compliance which result in a satisfactory audit rating

* Specialized/Practical Knowledge

* Should have knowledge on ITES/BPO/KPO/Customer Service /Operations.

* Good proficiency on English language.

* Fresher or up to 6 months of experience in health care industry.

* Exposure to business domain is an added advantage.

* Excellent grasping powers able to understand the various processes.

* Team player with excellent verbal and written communication skill.

* Should have working knowledge of Microsoft Office skills (excel in particular) and dual monitor handling.

* Willing to work in 24/7 environment and sign a service agreement as per company norms.

* Ability to work in flexible work schedule, including holidays & weekends.



KNOWLEDGE, SKILLS AND ABILITIES



* Should be committed and focused to succeed under challenging work environment

* Should be able to adapt with the changes in the processes and updates in a dynamic process.

* Strong numerical skills and a positive "Can do" attitude combined with strong attention to detail and an awareness of current market issues.

* Should seek feedback on one's performance and uses that feedback to grow

* Open for working in high pressure environment.

* All prospective employees must pass a thorough background check prior to joining and reference checks prior to offer.

* Customer Service Associate/Customer Care Representative



Register at www.manpower.com or call us to 915-592-6196 OPT 2