Customer Service Rep

Industry

Insurance

Advert ID

USA_525430

Location

Franklin

Job Type

Contract

Hours

Full-Time

Salary Range

USD17-18/hr

No. of Openings

1

Branch Information

Kenosha, WI - (USA) 7519 60th Avenue Suite 120 WI Kenosha , WI 53142

ContactNumber

262-694-2759

Job Description

Seeking a Customer Service Rep for a contract position lasting through 12/2021, working for a client in the insurance/financial services industry, located in Franklin, WI (working remotely initially).



Description:

Hours: M-F

8-4:30

8:30-5

9:30-6

Training will be 8:30-5



Team is a group of 8 that takes notification of death calls. We are the first voice the beneficiary hears when notifying us of a death.

Deliver a distinctive client experience

* Successfully resolves questions inquiries from Financial Reps and clients

* Takes ownerships of calls and anticipates future issues to avoid repeat calls and unnecessary call transfers

* Serves as a trusted advocate for our Financial Representatives and partners with them to meet the needs of our clients.

* Educates clients and Financial Representatives on our client website and self-service capabilities

* Fosters a professional relationship with our clients to enhance brand loyalty

* Exhibits skill in de-escalating servicing concerns

* Achieves productivity standards and goals while maintaining the highest level of customer service

Critical Thinking/Problem Solving

* Handles phone and transactional responsibilities while maintaining a high level of confidential and personal information appropriately

* Ability to multi-task between phone and casework/transactional duties with the high degree of accuracy and quality

* Ability to work independently and with your team to consistently identify opportunities improve work progresses

* Researches and evaluates possible solutions using available resources

* Manages casework in accordance with area service and/or productivity standards

* Adheres to strict confidentiality and privacy standards

Change Agility

* Welcomes change and embraces an environment where continuous improvement is expected from all employees

* Demonstrates a willingness to shift work priorities to meet the needs of the business and customer demand

* Identify opportunities for improvement and is an advocate for delivering viable solutions/alternatives



Qualifications:

Min of 1-3 years of experience.

Great customer service skills. Must have good communication skills and be empathetic.

Ability to perform keyboarding/computer skills accurately and efficiently

Demonstrated ability to use computer software packages, including Word, Excel, and PowerPoint

Insurance experience is a plus